DESKTOP SUPPORT ASSISTANT

  • Computer Kortez (PTY) Ltd
  • Cape Town, South Africa
  • 09 Jul, 2018
Full time Tech Support and Helpdesk

Job Description

We are currently looking for a Desktop Support Assistant for our Cape Town office. Below is a guideline of the role and responsibilities, qualifications and requirements.

ROLE AND RESPONSIBILITIES

  • Address user tickets regarding hardware, software and networking.
  • Conduct remote support to staff and regional offices.
  • Customize desktop applications to meet requirements.
  • Record technical issues and solutions in logs.
  • Direct unresolved issues to the next level of support personnel.
  • Follow up with staff/clients to ensure their systems are functional.
  • Report customer feedback and potential product requests.
  • Provide telephonic & remote support to clients when required.
  • Make sure all assigned infrastructure is configured, installed, tested and operational and that software is installed and configured according to RSM requirements.
  • Identify problems and errors prior to or when they occur and log all such incidents.
  • Continuous feedback.
  • Troubleshoot existing application software e.g. MS Office, Caseware, etc.
  • N-central MSP administration & maintenance.
  • Coordinate hardware repairs.
  • Support of local and network printers.
  • Mobile device support.
  • Basic Network troubleshooting.
  • Installation, re-installation of MS operating system, drivers and relevant MS software (or other software, according to the client’s standards.
  • Software and Hardware support.
  • Support the Telephone Management System.
  • Assign telephone extensions and keep extension lists up to date.
  • Video Conference System Management.

QUALIFICATIONS AND EXPERIENCE

  • Matric.
  • A+ or any desktop support qualification advantageous.
  • Minimum 2 years of experience.
  • Ability to learn quickly.

SKILLS AND COMPENTENCIES

  • Detail Orientated.
  • Good communication skills.
  • Customer focused.
  • Good administration and stock control ability.
  • Knowledge of network security practices.
  • Knowledge of Windows Operating Systems.
  • Knowledge of hardware and peripherals.
  • Excellent problem-solving & multi-tasking skills.

CONTACT US

To apply for this role, please send your CV with a cover letter to Phelokazi Nyangane at Phelokazi.Nyangane@rsmza.co.za. Should you not hear from us within four weeks, please consider your application unsuccessful.