The candidate must have a good understanding of the TCP/IP networking suite, and be familiar with IP routing protocols including SIP, IAX, RTP, H.323 as well as being familiar with the codecs used for encoding voice traffic in an IP network and router/modem hardware.
A strong knowledge of ADSL, GSM and Wireless connectivity.
SIP Hard & Softphones experience.
Configuring handsets which include but is not limited to Siemens, Snom and Yealink.
Experience in a large-scale IP services network is beneficial.
Installing hosted switchboards, configuring handsets and installing VoIP solutions.
Providing excellent customer service, this includes continual feedback to the client; prompt first response on all service requests; professional communication to the client; being responsive to the client’s needs and issues and taking ownership of all service related queries.
Prioritisation of numerous service requests via the severity of the problem.
Collaborating extensively with peers and resellers to resolve issues within accepted time frames.
Ensuring that all service requests are updated comprehensively within the ticketing system.
Fulfil standby duties as per set roster.
About Switch Telecom
Switch Telecom is an innovative and tech-savvy telecom’s company. We bring business and consumers the latest telecoms technology at an affordable price.
With over 10 years’ experience as a VoIP Provider offering solutions to thousands of home and business clients, both in South Africa and abroad, Switch Telecom has gained a reputation for outstanding service and advanced solutions.
Switch Telecom was founded, initially, as an alternative to the fixed line incumbent in 2006. Our first operating license was issued by ICASA in 2007.
Over the years we have grown, evolved and matured. We no longer just provide VoIP services to bring down costs. We offer our client’s cost-effective communication solutions.