Computer Kortez (PTY) Ltd

  • Randburg, South Africa
Computer Kortez (PTY) Ltd Cape Town, South Africa
09 Jul, 2018
Full time
We are currently looking for a Desktop Support Assistant for our Cape Town office. Below is a guideline of the role and responsibilities, qualifications and requirements. ROLE AND RESPONSIBILITIES Address user tickets regarding hardware, software and networking. Conduct remote support to staff and regional offices. Customize desktop applications to meet requirements. Record technical issues and solutions in logs. Direct unresolved issues to the next level of support personnel. Follow up with staff/clients to ensure their systems are functional. Report customer feedback and potential product requests. Provide telephonic & remote support to clients when required. Make sure all assigned infrastructure is configured, installed, tested and operational and that software is installed and configured according to RSM requirements. Identify problems and errors prior to or when they occur and log all such incidents. Continuous feedback. Troubleshoot existing application software e.g. MS Office, Caseware, etc. N-central MSP administration & maintenance. Coordinate hardware repairs. Support of local and network printers. Mobile device support. Basic Network troubleshooting. Installation, re-installation of MS operating system, drivers and relevant MS software (or other software, according to the client’s standards. Software and Hardware support. Support the Telephone Management System. Assign telephone extensions and keep extension lists up to date. Video Conference System Management. QUALIFICATIONS AND EXPERIENCE Matric. A+ or any desktop support qualification advantageous. Minimum 2 years of experience. Ability to learn quickly. SKILLS AND COMPENTENCIES Detail Orientated. Good communication skills. Customer focused. Good administration and stock control ability. Knowledge of network security practices. Knowledge of Windows Operating Systems. Knowledge of hardware and peripherals. Excellent problem-solving & multi-tasking skills. CONTACT US To apply for this role, please send your CV with a cover letter to Phelokazi Nyangane at Phelokazi.Nyangane@rsmza.co.za. Should you not hear from us within four weeks, please consider your application unsuccessful.  
Computer Kortez (PTY) Ltd Randburg, South Africa
09 Jul, 2018
Full time
We are currently looking for a Desktop Support Technician for our Johannesburg office. Below is a guideline of the role and responsibilities, qualifications and requirements. ROLE AND RESPONSIBILITIES Address user tickets regarding hardware, software and networking. Conduct remote support to staff and regional offices. Customize desktop applications to meet requirements. Record technical issues and solutions in logs. Direct unresolved issues to the next level of support personnel. Follow up with staff/clients to ensure their systems are functional. Report customer feedback and potential product requests. Help create technical documentation and manuals. Provide telephonic & remote support to clients when required. Make sure all assigned infrastructure is configured, installed, tested and operational and that software is installed and configured according to RSM requirements. Provisioning, asset management, monitoring, implementation, troubleshooting and support for End-user Computing operations and related infrastructure. Identify problems and errors prior to or when they occur and log all such incidents. Continuous feedback. Troubleshoot existing application software e.g. MS Office, Caseware, etc. Active Directory administration & maintenance. N-central MSP administration & maintenance. Coordinate hardware repairs. Support of local and network printers. Mobile device support. Basic Network troubleshooting. Installation, re-installation of MS operating system, drivers and relevant MS software (or other software, according to the client’s standards. Software and Hardware support. Support the Telephone Management System. Assign telephone extensions and keep extension lists up to date. Manage Access Control systems and Tag systems. Generator Maintenance, testing etc. Video Conference System Management. Examine backup logs and report any issues. General high level server monitoring and escalation on issues. After hours standby support (Rotational).   QUALIFICATIONS AND EXPERIENCE Matric. A+ or any desktop support qualification advantageous. Minimun of 4 years of experience. Ability to learn quickly. SKILLS AND COMPENTENCIES Detail Orientated. Good communication skills. Customer focused. Good administration and stock control ability. Knowledge of network security practices and anti-virus programs. Knowledge of Windows Operating Systems. Knowledge of hardware and peripherals. Excellent problem-solving & multi-tasking skills. CONTACT US To apply for this role, please send your CV with a cover letter to Phelokazi Nyangane at Phelokazi.Nyangane@rsmza.co.za. Should you not hear from us within four weeks, please consider your application unsuccessful.