Appenate

Appenate is a Brisbane-based SaaS company building a leading business applications platform, aimed at the IT channel and enterprise.

Our growing customer base spans over 35 countries, which we support via an integrated team anchored out of Australia and South Africa to improve timezone coverage for our users.

We've embraced the concept of a distributed company, with all team members working either from home or out of co-working spaces (or the beach, mountains, cafe, whatever).

Twice a year, we get everyone together for a few days in an interesting place, so that we can work and hang out face to face.

R20,000 - R30,000 monthly
Appenate South Africa
31 Aug, 2018
Full time
Help customers around the world solve problems and get great results with our world-class business platform! No commute, flexible hours. About Us Appenate is a Brisbane-based SaaS company, building a leading business application platform aimed at the IT channel and enterprise. Our growing customer base spans over 35 countries, which we support via an integrated team anchored out of Australia and South Africa to improve timezone coverage for our customers. We have embraced the concept of a distributed company , with all team members working from home (or the beach, mountains, cafe, whatever).  Twice a year we fly everyone to an interesting place for a week so that we can work together and hang out face to face. The Opportunity Be part of a lean, agile and exciting team that is globally focused and working with cutting-edge mobile and cloud technologies.  It's also a great lifestyle change to skip the daily commute and have flexibility in your working hours and location. Being a small company, we expect all team members to learn fast and play at a high level. To join us, you need to be self-starting, disciplined and able to communicate well. Our preference is to find someone in Durban, but we're open to applications from anywhere in South Africa.  We connect and communicate via online tools, so you'll be in regular contact with the whole team. You'll also be provided with whatever equipment you need to be productive. This role offers an opportunity for you to learn and grow as the company expands, and you'll be working with smart, driven people that are building world-beating software. Role & Requirements Our platform is used by customers ranging from SMEs to the IT channel (software vendors, solution providers, system integrators, enterprise IT departments). We're looking for someone that loves helping customers solve problems and enjoys showing folks how to get the most out of our platform. Key requirements: IT Diploma or Degree Excellent English, both written and spoken You'll be in contact with customers from around the world, so this is critical. Experience in software implementation, cloud service configuration, solutions consulting and/or IT customer support Experience in technical writing (support guides, knowledgebase etc) Diligence in all work aspects, and strong attention to detail Ability to find answers unassisted and to learn rapidly Software development experience or training is advantageous Duties will include: Developing an expert level understanding of the Appenate platform and offering Managing incoming support tickets and questions from receipt to resolution, ensuring that customers receive timely responses and progress updates Replicating customer issues and collaborating with our developers to resolve Performing product testing when needed Authoring of tutorials and other learning content as needed Administration of our online helpdesk and knowledgebase
R20,000 - R30,000 monthly
Appenate South Africa
31 Aug, 2018
Full time
Work with businesses from around the world as you find great customer fits for our world-beating platform! No commute, flexible hours. About Us Appenate is a Brisbane-based SaaS company, building a leading business application platform, aimed at the IT channel and enterprise. Our growing customer base spans over 35 countries, which we support via an integrated team anchored out of Australia and South Africa to improve timezone coverage for our customers. We have embraced the concept of a distributed company, with all team members working from home (or the beach, mountains, cafe, whatever). Twice a year we fly everyone to an interesting place for a week so that we can work together and hang out face to face.   The Opportunity Be part of a lean, agile and exciting team that is globally focused and working with cutting-edge mobile and cloud technologies.  It's also a great lifestyle change to skip the daily commute and have flexibility in your working hours and location. Being a small company, we expect all team members to learn fast and play at a high level. To join us, you need to be self-starting, disciplined and able to communicate well. Our preference is to find someone in Durban, but we're open to applications from anywhere in South Africa. We connect and communicate via online tools, so you'll be in regular contact with the whole team. You'll also be provided with whatever equipment you need to be productive. This role offers an opportunity for you to learn and grow as the company expands, and you'll be working with smart, driven people that are building world-beating software. Role & Requirements Our platform is used by a wide range of businesses, from SMEs to enterprise IT departments, to software vendors, solution providers and system integrators. We're looking for someone with a sales background within the IT channel as well as experience working with the kinds of companies above. Key requirements: A Bachelors Degree would be an advantage SaaS sales or IT solutions experience Technical aptitude for SaaS products Experience using CRM software to manage deals Persistence and attention to detail Ability to find answers unassisted and to learn rapidly Excellent English - spoken and written. You'll be in contact with prospects from around the world, so this is critical. Daily duties will include: Vetting and initial outreach phone calls to new trial signups Maintaining touch and nurturing relationships with prospects and customers throughout the sales lifecycle Collaborating with our Customer Success team for best outcomes on deals Updating of the sales pipeline within our CRM Cross-selling new services to customers Research and input on sales/marketing campaigns Occasionally writing content for web and marketing use