Adept ICT Solutions was launched in January 1996 in Stellenbosch, and is one of the oldest independent Service Providers in South Africa today. To be Adept is to be proficient and expertly accomplished. This is what we strive for and have achieved in all our services.

Our vision is to be the first-choice ICT solutions, hosted and managed ICT services provider, with leading innovative approaches and personal support. Our mission is that of a personal solutions provider. We offer a wide range of flexible products, managed services and smart solutions, through the creative use of the latest technology and inspired innovation. We manage each client with unbeaten professionalism, enthusiasm and skill to ensure that they have the capacity to reach their full potential.

We cater for a vast variety of service needs including: ADSL, Fibre,  Managed ICT Services,  Hosted services,  and Voice Services. Our client base is broad and diverse, with customers based across the country. To them, we offer superlative services and products that we ourselves have complete confidence in, at all levels of information technology.

Many of our solutions are tailor-made, in order to perfectly suit each client’s individual requirements. We thus ensure that our approach is personal and conforms to exactly what is needed in order to be successful.

Adept Stellenbosch, South Africa
30 May, 2018
Full time
The client support technician’s responsibility is to be the first and second point of contact for our clients and the rest of the company. This position requires the technician to field calls and respond to tickets logged via the helpdesk systems. This is to be done either via troubleshooting the issue and then resolving or escalating to the relevant departments. Job Requirements • At least 3 years’ experience within an I.T call centre. • Highly computer literate. • Technical understanding relating to our services and exposure to ICT industry highly preferred. • Ability to communicate fluently in both English & Afrikaans, to give our customers the highest level of service. • South African drivers license. Qualifications: • CompTIA N+, A+, L+ or equivalent • MCSA or equivalent Advantageous • CompTIA Security+ or equivalent • CompTIA Server+ or equivalent • MS SQL Database Fundamentals Exam 364 or equivalent • CCNA will be extremely advantageous • Experience with routers and firewalls Skills: • Strong knowledge on Internet fundamentals • Strong hardware, software and network troubleshooting skills • Experience within a helpdesk environment • Experience working within Windows, OS X and Linux desktop and server environments Personal competencies: • Exceptional communication skills • Problem-solver • Self-starter • Attention to detail • Team player and able to work in a group environments • Passion for technology • A strong need for personal growth • Ability to multi-task and perform under pressure. • Strong work ethic, sense of responsibility and results driven.